Last updated: 6 November 2026
If this is your first paid purchase with us and you are not satisfied, email support@csca.nicefoxai.com within 7 days of the purchase and we will refund the full amount to your original payment method. You do not need to give a reason.
Monthly plans can be cancelled at any time and will not renew after cancellation. Renewal payments already made are refundable within 7 days of the renewal charge if the plan was not used in the new period.
Season passes are refundable in full within 7 days of purchase. After 7 days, passes are not refundable except where the Service was unavailable for a prolonged period or where local law requires otherwise.
Email support@csca.nicefoxai.com from the email address you used at checkout, and include your order or receipt number if you have it. We reply to every request within 3 business days. You do not need a reason for a first-purchase refund inside the 7-day window above.
Approved refunds are issued through our merchant of record, Creem, to the original payment method. Depending on your bank, the amount may take 5–10 business days to appear. If a payment was made in error or duplicated, contact us and we will correct it in full.
Requesting a refund for the current period ends that plan's access once the refund is issued. Cancelling a subscription (via the Creem Customer Portal link in your receipt email, or by emailing us) stops future renewals but does not by itself refund a period already paid for — if you also want a refund, say so in the same email and the windows above apply.
If something is wrong with a charge, please contact us first — we resolve almost every billing issue directly and quickly.